Shipping & Handling

Thank you for shopping with Hello Omni. We want to make sure you receive your order as quickly and smoothly as possible. Please review our shipping and handling information below.

1. Processing Time

All orders are processed and packed with care within 1 to 3 business days, excluding weekends and public holidays.

• Orders placed after 2 PM Eastern Time will begin processing the next business day

• Orders placed on Saturday or Sunday will begin processing on the following Monday

• During peak seasons or promotional events, processing may take up to 5 business days

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.

**2. Shipping Methods and Delivery Times

We offer the following shipping options at checkout. Delivery times are estimates and begin after your order has been shipped, not after the order is placed.

Domestic Shipping (United States)

International Shipping

Please note that international delivery times are estimates and do not include time spent in customs.

3. Shipping Carriers

We use the following trusted carriers to deliver your orders:

• USPS (United States Postal Service)

• UPS

• FedEx

• DHL (for most international orders)

The carrier assigned to your order may vary depending on your location, shipping method selected, and package weight. Your shipping confirmation email will indicate which carrier is handling your delivery.

4. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Delivery destination

• Shipping method selected

• Total weight of your order

• Package dimensions

You will see the exact shipping cost before completing your purchase. There are no hidden fees.

5. Free Shipping

We offer free standard shipping on domestic orders over a certain amount. The current threshold for free shipping is displayed at the top of our website and at checkout. Free shipping offers apply to standard shipping only and cannot be combined with expedited or overnight shipping.

6. Order Tracking

Once your order has been shipped, you will receive an email containing:

• Your tracking number

• A direct link to the carrier's tracking page

• The carrier name

You can also track your order at any time by visiting the Track Your Order page on our website.

Please allow up to 24 hours after receiving your shipping confirmation for the tracking information to update on the carrier's website.

7. PO Boxes and APO Addresses

We ship to PO boxes within the United States via USPS. For APO (Army Post Office) and FPO (Fleet Post Office) addresses, we also ship via USPS. Please note that delivery to APO and FPO addresses may take longer than standard domestic shipping times due to military mail processing.

8. International Shipping Information

For orders shipping outside of the United States, please be aware of the following:

Customs Duties and Taxes

• You are responsible for any customs duties, import taxes, or brokerage fees imposed by your country

• These charges are not included in our shipping costs and are collected by your local customs office or carrier

• We recommend contacting your local customs office for an estimate of these fees before placing an order

Customs Delays

• Packages may be held by customs for inspection, which can delay delivery

• Hello Omni has no control over customs processing times

Undeliverable International Packages
If a package is returned to us due to refusal to pay customs fees, incorrect address, or failure to pick up from the local post office, we will issue a refund for the product cost minus original shipping fees and any return shipping costs incurred.

9. Split Shipments

If you order multiple items, your order may be shipped in separate packages. This occurs when items are stored in different locations. You will receive a separate shipping confirmation email with a unique tracking number for each package.

10. Shipping Delays

While we strive to meet all delivery estimates, delays may occasionally occur due to:

• Severe weather conditions

• Carrier disruptions or backlogs

• Customs processing (for international orders)

• Peak holiday seasons

• Incorrect or incomplete address information

We are not responsible for shipping delays caused by carriers, weather, or customs. However, if your order has not arrived within 7 business days after the estimated delivery date, please contact us at helloomni@outlook.com, and we will assist you.

11. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. If you realize you entered the wrong address, contact us immediately at helloomni@outlook.com. If your order has not yet been shipped, we may be able to update the address.

Once an order has been shipped, we cannot change the address. Packages returned to us due to an incorrect address will be subject to additional shipping fees to resend.

12. Lost or Stolen Packages

Hello Omni is not responsible for packages that are lost or stolen after delivery confirmation from the carrier. If your tracking shows "Delivered" but you have not received your package, please:

• Check with neighbors, family members, or building management

• Look around your property, including porches, mailrooms, and back doors

• Wait 24 hours, as carriers sometimes mark packages as delivered prematurely

• Contact the carrier directly with your tracking number

If the carrier confirms the package is lost, please contact us at helloomni@outlook.com, and we will assist you in filing a claim.

13. Business Days and Holidays

Our processing and delivery estimates are based on business days. Business days are Monday through Friday, excluding the following US federal holidays:

• New Year's Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

During the holiday season, please expect longer processing and delivery times.

Please include your order number if you are inquiring about an existing order.

Thank you for choosing Hello Omni.