Refund & Return Policy

At Hello Omni, we want you to love everything you purchase from our Scarf, Handbag, and Resort collections. If for any reason you are not completely satisfied with your order, we are here to help.

Please read this policy carefully before returning any item.

1. Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we unfortunately cannot accept returns or offer refunds.

2. Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and unworn

• All original tags must still be attached

• The item must be in its original packaging

• The item must be free of any odors, stains, pet hair, or damage

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items (clearly marked at the time of purchase)

• Items that have been washed, worn, or altered

• Items damaged due to misuse or improper care

3. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Email us at helloomni@outlook.com with the following information:

• Your order number

• The item(s) you wish to return

• The reason for your return

Step 2: We will respond within 2 business days with a return authorization and the return shipping address.

Step 3: Pack the item securely in its original packaging, including all tags and any accessories.

Step 4: Ship the package using a trackable shipping method. We recommend purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

4. Return Shipping Costs

• Customer responsibility: You are responsible for paying the return shipping costs unless the return is due to our error (such as a defective item or incorrect item shipped).

• Non-refundable shipping charges: Original shipping fees paid at checkout are non-refundable.

5. Refund Process

Once we receive your returned item, please allow:

• 3 to 5 business days for us to inspect the item

• 5 to 10 business days for your refund to be processed by your bank or payment provider

Refund Method

Refunds will be issued to your original payment method. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

Partial Refunds

A partial refund may be granted in the following situations:

• The item is returned with missing tags or packaging

• The item shows signs of use or damage that did not exist at the time of purchase

• The item is returned after the 30-day window (if accepted at our discretion)

6. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, please return the original item for a refund and place a new order on our website.

7. Defective or Incorrect Items

If you receive a defective item or an item that does not match what you ordered, please contact us immediately at helloomni@outlook.com within 7 days of receiving your order.

Please include:

• Your order number

• Photos showing the defect or incorrect item

• A brief description of the issue

We will cover return shipping costs for defective or incorrect items. Once we receive and inspect the item, we will offer you a choice of:

• A full refund, including original shipping costs

• A replacement item (if available)

8. International Returns

For returns from outside the United States, please note:

• You are responsible for all international return shipping fees and any customs charges

• We recommend using a trackable shipping method

• Please clearly mark the package as "Returned Goods" to avoid additional customs fees

• Refunds for international returns will be processed in USD at the original exchange rate

9. Lost or Stolen Packages After Return

Hello Omni is not responsible for return packages that are lost or stolen in transit. We strongly recommend using a trackable shipping method and purchasing shipping insurance. Refunds will only be issued after we physically receive the returned item.

10. Late or Missing Refunds

If you have not received your refund after 10 business days from our approval notice, please check the following:

• Contact your bank or credit card company. Refunds may take additional time to post.

• Check with your payment provider (such as PayPal).

If you have done all of the above and still have not received your refund, please contact us at helloomni@outlook.com with your order number.

11. Cancellations

You may cancel your order for a full refund only if it has not yet been processed or shipped. Please email us as soon as possible at helloomni@outlook.com. Once an order has been shipped, our standard return policy applies.

12. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

helloomni@outlook.com

Please include your order number in any correspondence to help us assist you faster.